We accept return requests within 30 days of delivery. To be eligible, items must be brand new, unworn, and returned with original packaging.
Please Note: For hygiene reasons, earrings and pierced jewelry are final sale and cannot be returned unless they arrive damaged or defective.
Damaged or Incorrect Items:
If you receive a damaged, defective, or incorrect item, please contact us at service@lvyuan.shop within 7 days of delivery with clear photos. We will arrange a replacement or a full refund, and you typically will not need to return the item.
Return Shipping:
For non-defective returns (such as changing your mind), the customer is responsible for the return shipping cost. Original shipping fees are non-refundable unless the return is caused by our error.
Return Address (Approved returns only):
Lvyuan Returns
1905 Edwards Lake Road
Birmingham, AL 35235
United States
For the full policy, please refer to our Return & Refund Policy page.